Thank You MAXIS

This afternoon, I finally received the good news that I have been expecting from Maxis, my 012 telco mobile service provider. The sms message went like this:-

"Our voice and SMS service have now been restored. Your next bill will have a 50% rebate on your monthly subscription fee.Thank you for your support."

Considering that their service was only down for 1-2 days, this is certainly a bonus. By right, they can just just divide the number of days the service was down by 30 (days a month) and that's all you get for rebate.

Today's Maxis sms is certainly a far cry from the one it sent earlier this week, which went like this:-

"Thank you for your patience and support during our recent service disruption. Full service is being restored."

There was no mention of rebate. I checked the Maxis web site, also nothing. Had today's notice came later, say next week, I could have opted for another telco like Celcom or Digi.

Anyway, thank you Maxis. It's better late than never. In public relations term, this is called 'Damage Control'. After all, to be fair, it is not as if other telcos never had any problem.